Privacy Policy
Tow in Budget · Last updated 26 September 2026
This Privacy Policy explains how Tow in Budget handles personal information provided through our website and in connection with enquiries for towing, recovery and transport services.
1. Information we may collect
Depending on how you contact us, we may collect information such as your name, telephone number, email address, pickup and drop-off details, preferred service date, vehicle or load details, dimensions or weight you choose to provide, access information, enquiry messages and photographs you upload. We may also receive ordinary technical information generated when a website is used, such as basic server logs, for security and website operation.
2. Why we collect and use information
We use information to receive and respond to enquiries, understand the towing or transport job, prepare or discuss a quote, contact you, arrange and provide services if you proceed, keep appropriate business records, maintain website security, troubleshoot technical issues and meet applicable legal obligations.
3. What you need to provide
Our online quote form only requires the fields marked as required. Other information and photos are optional. If you do not provide enough information for us to assess a job, we may need to contact you for further details before we can provide a quote or arrange a service.
4. Photos and sensitive information
Please upload only information and photographs reasonably relevant to your towing or transport request. Avoid including identification documents, financial information, health information or other sensitive or unnecessary personal information. If a photo contains other people, number plates, addresses or belongings, consider whether that information is necessary for us to assess the job.
5. How information may be disclosed
We do not sell personal information. We may disclose information where reasonably necessary to people or service providers involved in operating our business or providing the requested service, such as website hosting, email and IT providers, contractors or service partners involved in a job, professional advisers, insurers, or government and law-enforcement bodies where required or authorised by law. We aim to disclose only information reasonably necessary for the relevant purpose.
6. Website providers and overseas processing
Our website, email or other business systems may rely on third-party technology providers. Depending on the providers we use, information may be stored or processed outside Australia. Before launch, and whenever our providers change, we will update this policy where reasonably necessary to describe any material overseas handling we know applies.
7. Security and retention
We take reasonable practical steps to protect information against misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system can be guaranteed to be completely secure. We keep personal information only for as long as reasonably needed for the purposes for which it was collected, our business records, dispute management and applicable legal or regulatory requirements, then take reasonable steps to delete or de-identify it when appropriate.
8. Cookies, analytics and tracking
The current Tow in Budget website does not intentionally use advertising or behavioural tracking pixels. If we later introduce analytics, advertising pixels or similar technologies that collect personal information, we will update our privacy information and provide any additional notice or choices that are appropriate.
9. Access and correction
You may contact us if you would like to ask what personal information we hold about you or request correction of information that is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity before dealing with a request and may be unable to provide access in some circumstances permitted by law.
10. Privacy questions or complaints
If you have a privacy question, concern or complaint, contact Tow in Budget using the details below. Please provide enough information for us to understand the issue. We will consider the matter and respond within a reasonable time.
Email: quotes@towinbudget.com.au
Phone: 0434 810 090
11. Changes to this policy
We may update this Privacy Policy when our website, service providers or information-handling practices change. The latest version will be published on this page with its updated date.
This website policy is intended as practical privacy information for Tow in Budget and is not a substitute for legal advice about the business's particular obligations.